Refund policy
Last Updated: July 2026
At KNIGHTCRAWLER, every collection is produced in limited quantities. To maintain the exclusivity of our products and ensure fairness to all customers, all sales are final.
All Sales Are Final
Once an order has been placed, it cannot be canceled, returned, exchanged, or refunded.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If you receive an item that is:
- Damaged upon arrival
- Defective
- Incorrect (you received the wrong item)
Please contact us within 7 days of delivery at kcdvsninfo@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If your claim is approved, we will provide a replacement item whenever possible. If a replacement is unavailable, we may issue a refund or store credit at our discretion.
Sizing
Customers are responsible for reviewing the size chart before purchasing.
Because all sales are final, we do not accept returns or exchanges due to:
- Ordering the wrong size
- Change of mind
- Personal preference
- Buyer remorse
If you have sizing questions before placing your order, please contact us and we’ll be happy to help.
Shipping Issues
KNIGHTCRAWLER is not responsible for:
- Lost or stolen packages marked as delivered
- Shipping delays caused by the carrier
- Incorrect shipping addresses provided during checkout
Please verify your shipping information before placing your order.
Chargebacks
By completing your purchase, you acknowledge and agree to this Return & Refund Policy.
Customers who initiate fraudulent chargebacks after receiving their order may be subject to dispute proceedings and may be restricted from making future purchases from KNIGHTCRAWLER.
Contact
If you have any questions regarding your order, please contact us:
KNIGHTCRAWLER Customer Support
Email: kcdvsninfo@gmail.com
We aim to respond within 1 to 2 business days.
Final Note
By placing an order with KNIGHTCRAWLER, you confirm that you have read, understood, and agreed to this Return & Refund Policy. Thank you for supporting independent design and limited-release collections.